Avaliação e aprendizagem: estudo sobre negócios sociais do Estado de São Paulo

Dublin Core


Siqueira, Ana Carolina Ferreira de


Avaliação e aprendizagem: estudo sobre negócios sociais do Estado de São Paulo

Date Issued



Ciencias sociales
Economía de impacto
Medio Ambiente
Gestión del conocimiento




Social businesses are a phenomenon in expansion in Brazil and worldwide. This study aims to analyze whether social business working in the state of São Paulo use evaluation practices and, from that, if they experience organizational learning processes. In literature review, different social business concepts have been identified, but there were no definite views on how to evaluate such organizations. The literature on organizational learning and business ecosystem were also reviewed to give input the research. In order to reach the proposed objective, a multiple case study methodology was used, with data collection through interviews and documentary analysis, which was justified by the need to understand the context of organizations and the fact that a literature on the subject is still in an exploratory stage. The cases choice was based on investment fund suggestions. Initially, the funds were contacted and interviewed, then they indicated social business they invested on to be researched, in addition to two field evaluation organizations, totaling fourteen researched organizations. The main results of this study were: a) characterization of the social businesses that evaluate: a concentration in the health area and the reach of the intention of the financial sustainability; b) Analysis of evaluations: they are mainly informal about tradition aspects such as finance and operations; c) To identify if the processes of evaluation generate learning: yes, the learnings take place at several moments, but also induced by several other factors besides the evaluation, such as trial and error; d) Main barriers and difficulties for evaluation: technical difficulties of social evaluations and cost in general. The businesses researched evaluate their performance, but it did not always generated learning recognized by respondents. A research suggestion would be qualitative investigation to discover why assessments did not lead to learning in a better way as literature suggests (FRANCO-SANTOS et al., 2007) and what would need to change for this to happen. The theoretical contribution of the research is an early understanding of the phenomena of evaluation and learning in business. The empirical contribution is the indication that it may be necessary to develop the social business ecosystem in other aspects until it is mature enough to perform and benefit from evaluation. The contribution for teaching is questioning evaluation as a premise for learning organizational and improvements.